Terms & Conditions

1. Scope

These Terms & Conditions govern the use of Minzi, an online application for managing reservations, bookings, payments, waiting lists and gift vouchers.

Minzi is operated by:

Laura Vidal e.U.
Sillgasse 7, 6020 Innsbruck
info@minzi.app
Website: https://minzi.app

These terms apply to the use of the application itself.

The purchase of an activity, workshop, service or gift voucher is subject to the contractual terms of the respective service provider, which are made available during the booking or purchase process.

2. Functionality

Minzi allows users to:

• Make reservations.
• Book activities and workshops.
• Pay for selected bookings online.
• Purchase and redeem gift vouchers.
• Cancel or modify eligible bookings.
• Register for waiting lists.
• Receive automated booking confirmations and notifications.

Available functions may vary depending on the service provider and the particular offer.

Minzi is provided as a technical booking and administration application.

3. Bookings and reservations

Users must provide accurate and complete information when making a booking or reservation.

The information required depends on the selected service.

Before submitting a booking, users have the opportunity to review the booking details and correct their information.

Any applicable prices, booking conditions and cancellation policies are displayed during the booking process or made accessible through the relevant service provider's terms.

The contractual relationship concerning the booked service is established with the respective service provider, according to that provider's booking and acceptance conditions.

Minzi sends automated confirmations and notifications on behalf of the service provider.

A booking is confirmed according to the conditions communicated during the booking process.

4. Payments

Online payments are processed through Stripe Checkout using Stripe Connect.

The relevant service provider receives payments through its own Stripe account.

Minzi facilitates the payment process but does not independently sell the booked activities or services.

The total price and any applicable charges are displayed before payment is initiated.

The payment methods available may vary.

If a payment fails or is not completed, the booking may remain unconfirmed or be cancelled according to the conditions displayed during the booking process.

Payment processing is additionally subject to Stripe's applicable terms.

5. Cancellations and changes

Bookings may be cancelled or modified through Minzi where the respective service provider has enabled these functions.

The applicable cancellation deadlines, refund conditions and modification rules are determined by the service provider and communicated during the booking process.

Submitting a cancellation or modification through Minzi does not create an entitlement to a refund beyond the applicable contractual or statutory rights.

Where a refund is due, it is processed according to the relevant provider's terms and applicable payment procedures.

If an online cancellation or modification is unavailable, users should contact the service provider directly.

6. Gift vouchers

Minzi allows users to purchase, manage and redeem gift vouchers issued by participating service providers.

Each gift voucher is issued by the relevant provider and is subject to that provider's voucher conditions.

A voucher can be redeemed only for eligible services offered by its issuer, unless expressly stated otherwise.

Voucher validity, redemption restrictions, transferability and refund conditions are determined by the issuing provider, subject to applicable law.

Minzi provides the technical functionality for voucher administration and redemption.

Users should keep voucher codes secure. Suspected loss or unauthorised use should be reported to the issuing provider.

7. Waiting lists

Where enabled, users may register for a waiting list when a booking is unavailable.

Registration on a waiting list does not guarantee a place.

Users may receive a notification if availability changes.

Any deadline for accepting an offered place or completing a booking will be communicated with the notification.

A place is confirmed only according to the conditions stated in the relevant booking process.

8. Booking on behalf of other participants

Users may make reservations or bookings for other participants where the relevant offer permits this.

The person making the booking is responsible for providing accurate booking information and for informing other participants about relevant booking details.

If personal information about other participants is provided, the person making the booking should ensure that those participants are informed that their information will be used for booking administration.

Bookings involving children must be made by an adult.

9. Availability and technical problems

We make reasonable efforts to keep Minzi available and functioning correctly.

However, uninterrupted availability cannot be guaranteed. Temporary interruptions may occur due to maintenance, technical failures or circumstances outside our reasonable control.

If a technical problem prevents a booking, payment, cancellation or modification from being completed, users should contact the relevant service provider.

Users should not assume that a transaction has been completed merely because they have initiated a booking or payment.

We will make reasonable efforts to investigate and correct technical problems reported to us.

10. Proper use

Users must not misuse the application, attempt to gain unauthorised access, interfere with its functionality or submit intentionally false information.

We may take proportionate measures to prevent misuse and protect the application's security.

Such measures do not affect users' existing contractual or statutory rights.

11. Liability

Liability for the provision, quality, cancellation or non-performance of a booked activity or service is governed by the contractual relationship with the relevant service provider.

Laura Vidal e.U. remains responsible for its own obligations in relation to the operation of Minzi in accordance with applicable law.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for personal injury or intentional or grossly negligent conduct.

Mandatory consumer rights remain unaffected.

12. Data protection

Personal data processed through Minzi is handled in accordance with the Minzi Privacy Policy.

The Privacy Policy is available through the application.

13. Changes to these terms

We may update these terms to reflect changes to the application, its functionality or applicable legal requirements.

The version applicable to a transaction is the version made available at the time of that transaction, unless a legally valid subsequent change applies.

Changes do not retroactively remove existing contractual or statutory rights.

14. Applicable law

These terms are governed by Austrian law.

This choice of law does not deprive consumers of mandatory protections applicable under the law of their country of habitual residence, where such protections cannot lawfully be excluded.

Mandatory statutory rules concerning jurisdiction remain unaffected.

15. Contact

For questions concerning the technical operation of Minzi, please contact: info@minzi.app

For questions about a particular booking, activity, cancellation, refund or voucher, please contact the respective service provider using the contact information supplied during the booking process.